Gerry McGovern

// Latest issue of New Thinking

It is silo-based thinking to think that there is a set of user experiences and a set of customer experiences. There is only one set of experiences, and every single interaction with the organization c... Read More

// About Gerry

Gerry helps large organizations deliver a better digital customer experience. His commercial clients include Microsoft, Dropbox, Cisco, NetApp, VMware, and IBM. He has also consulted with the US, UK, EU, Dutch, Canadian, Norwegian, and Irish governments. 

Gerry has developed a research and management model to help large organizations improve customer experience through identifying and optimizing customer top tasks. It’s called Top Tasks Management. A highly-regarded speaker, he has spoken on digital customer experience in 35 countries.

He has written six books on digital customer experience. His latest is called Transform: A Rebel’s Guide for Digital Transformation. It shows that digital transformation is far more about culture change than technology change. The Irish Times described Gerry as one of five visionaries who have had a major impact on the development of the Web. He is the founder and CEO of Customer Carewords.

See a selection of Gerry's talks 

Gerry McGovern – Top Task Management 

Gerry McGovern at ICT 2014: Digital Now! 

Gerry McGovern interview - UXI Studio 2014

Gerry McGovern - The Long Neck Versus the Long Tail



// Pictures

View more pictures of Gerry McGovern including high resolution images for print