Customer-centric, task-focused websites
masterclasses and consulting

You want to create a more customer-centric, task-focused intranet or public website, but they're not listening to you. You are a prophet in your own land. Gerry McGovern can help you get your ideas across. He is an inspiring, thought-provoking, honest and humorous speaker who will help you achieve your objectives.

Gerry McGovern has published four books and spoken in 35 countries on web content management. He can deliver:

• Short talks to senior managers
• One and two-day public masterclasses
• Customized in-house masterclasses
• Webinars (virtual masterclasses delivered over the Web)

Gerry McGovern can help you create:

• A more customer-focused website: Create a website that is truly customer-centric; that speaks customer language, not organization language.
• Manage with facts, not opinions: No more endless debates about what should and shouldn't be on your website. You get hard, defensible, compelling data that shows exactly what your customers want--and don't want.
• A simpler website: Strip away all the filler content from your website. Create a clean, lean website that focuses on exactly what your customers care most about.

Pricing starts at €6,000 per day for a customized masterclass. Expenses, such as travel and accommodation, are extra. Pricing for customized webinars starts at €3,500.


Email us to explore your needs

• Identify your customers' top tasks: Customer Carewords
• Measure the efficiency of your customers' top tasks
• Measure customer satisfaction: Customer Centric Index

Jared Spool of UIE Conference interviews Gerry McGovern
"One of the most popular speakers in the history of our User Interface Conference is Gerry McGovern," Jared Spool states. "Certainly most of that popularity is thanks to Gerry’s no-nonsense, customer-centric approach to content management strategy."
Hear the interview

• Identify your customers' top tasks: Customer Carewords
• Measure the efficiency of your customers' top tasks
• Measure customer satisfaction: Customer Centric Index

"We partnered with Gerry to create a public sector website course to build on his well-received keynote speech at our main annual conference in this field, and I was delighted with the response from attendees. In fact, in many years of running events I have never seen such universally positive feedback, a real accomplishment and clearly a sign of the immense value of the course to local and ccentral government practitioners."
Dan Jellinek, Managing Director, Headstar


“Gerry McGovern's speech on Webdagene 2008 was a great success. He thawed out the usually more reserved Norwegian audience and quite a few actually rated him as a 7 on a scale from 1-6, with 6 being the best. He even managed to be rated as a 10.”
Synve Røine, NetLife Research, Webagene organizers

"Gerry's keynote speech in 2007 may have been the most popular opening in the Web Content Conference's history."
Mark Ragan, CEO, Ragan Communications

"Holding 300 people's attention for two full days in the midst of a Canadian winter storm is an amazing feat. The quality of the content and enthusiasm of the delegates at the end of each day was an undeniable testament to Gerry's expertise and true value of the Masterclass. Ottawa will welcome Gerry back with open arms."
Kathryn Mahoney, VP, Membership and Corporate Programs, OCRI, Ottawa, Ontario Canada

Home | About | Solutions | Clients | Contact | Search

© Gerry McGovern. All rights reserved.  Privacy Policy

Customer Carewords website