Gerry has developed Top Tasks, an information design framework that helps identify what truly matters to people, design an information architecture, and measure the ability of people to complete top tasks.
It was developed over a 15-year period and has been used more than 500 times. Microsoft, Cisco, NetApp, Toyota, IBM, the European Union, US, UK, Dutch, Canadian, Norwegian, and Irish governments have used it.
A highly regarded speaker, Gerry has spoken about designing simpler digital experiences in more than 40 countries. He has written eight books. His latest is called World Wide Waste: How digital is killing the planet and what to do about it.
The Irish Times has described Gerry as one of five visionaries who have had a major impact on the development of the Web. He has appeared on BBC, CNN and CNBC television, partaken in various radio shows, and featured in numerous print media publications. He is the founder of Customer Carewords, a consultancy that implements the Top Tasks framework.
See a selection of Gerry’s talks
Measuring the Customer Experience – USA, 2018
Fake News and the New Marketing – Belgium, 2017
Digital Excellence – Holland, 2016
Decline of Trust, Rise of Trust – Webdagene, 2015
Top Task Management – Bergen, 2014
The Long Neck Versus the Long Tail – UX Lisbon, 2014
Interviews and Long Articles
Description of the Top Tasks method for Applied Marketing Analytics magazine (Sept, 2018)
Most of customer experience is cleaning and sweeping – Adrian Swinscoe podcast (Sep, 2018)
Customer experience, on steroids! – Marketing Speak podcast (Sep, 2018)
Customer Top Tasks with Gerry McGovern – UI Breakfast Podcast (Aug, 2018)
The repositioning of trust in society – THIS IS HCD podcast (July, 2018)