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The Top Tasks methodology delivers an unparalleled glimpse into the minds of customers, even for organizations that are skeptical of user research.
Are you a rebel? Are you a digital change agent? Do you want to transform your organization? Then this book is here to help you.
The Stranger’s Long Neck will help you to maximize your organization’s performance online.
Killer Web Content gives you the strategies and techniques you need to get the most from your Web content.
The essential guide for online writers, editors and managers.
Gaining competitive advantage through high-quality web content.
Gerry McGovern presents a radical vision of Internet business, which has a surprisingly human face.
Mapping the ‘information’ genome for coronavirus (COVID-19) (June 2020)
Most of customer experience is cleaning and sweeping – Adrian Swinscoe podcast (Sep, 2018)
Customer experience, on steroids! – Marketing Speak podcast (Sep, 2018)
Customer Top Tasks with Gerry McGovern – UI Breakfast Podcast (Aug, 2018)
The repositioning of trust in society – THIS IS HCD podcast (July, 2018)