An Event Apart, Chicago, Aug 2017
Gerry was an unbelievable closing act for An Event Apart: Chicago
? “If you change the metrics, you change the culture.” @gerrymcgovern #aeachi #design #usability
— Zeldman (@zeldman) August 29, 2017
#aeachi #GerryMcGovern
Top Task Management: Making it Easier to Prioritize pic.twitter.com/od9ccYuxV7— Jesse Gangi (@Ganginator) September 1, 2015
When you ask customers what they want v.s. observing what they do… #observe #always #aeachi @gerrymcgovern
— Melissa Easker (@MelissaEasker) September 1, 2015
“Observe patterns, not exceptions. The amateur sees the exception. The professional sees the rule.” @gerrymcgovern #aeachi
— Zeldman (@zeldman) August 29, 2017
#aeachi @gerrymcgovern : it’s not about UI or Content Strategy, it’s about Customer Strategry. Customer isn’t king, they are full dictator.
— Michael Torgler (@michaeltorgler) September 1, 2015
Transfer agency to current customers to become advocates for your product instead of over investing in new customers. #aeachi @gerrymcgovern
— Brian Montana (@brianmontanaweb) September 1, 2015
more content IS the disease of the web… #aeachi @gerrymcgovern
— Kristi-Lynn Jacovino (@iamhyphenated) September 1, 2015
“If your customer thinks you do it, you do it.” Perception is reality. #aeachi @gerrymcgovern
— Scott Mehring (@ScottPMehring) September 1, 2015
Time is a core driver of user satisfaction or dissatisfaction. The better the experience, the less engagement. #aeachi @gerrymcgovern
— Kendal Cinnamon (@KendalCinnamon) August 29, 2017