Dutch Communications Conference, June 2018
@gerrymcgovern: Google and Amazon are taking over from the Government: they will take the data and will present it better to the customers #CDAY18
— Richard van der Eijk (@RichardEijk) June 21, 2018
Why is senior management in a lot of organisations so disconnected from their customers and employees? It's like they're a sort of mini North Korea. Very pertinent question of @gerrymcgovern at #cday18
— vonk netwerk (@vonknetwerk) June 21, 2018
Hoe win je het vertrouwen van de consument? @gerrymcgovern: “Switch from talking about the message to being the message.” #hagueatwork #CDAY18 pic.twitter.com/mKK8sYm1tM
— Hague Corp. Affairs (@HagueCA) June 21, 2018
#CDAY18 Great speech by @gerrymcgovern about overflow of communication, information. About ignoring what the customer really is looking for. About rigid senior management. The more distance they have to the customer, the more they get paid. The more close, the most less you get.
— Nicky Schiphorst (@NickySchiphorst) June 21, 2018
Help people solving their problems is best communication. Focus on what the customer wants to do. Delete 80% of your website to get 100 % better communication, says @gerrymcgovern on #cday18. Inspiring presentation! pic.twitter.com/cgtLQ5L7dV
— Celia Noordegraaf (@Celianoor) June 21, 2018
Communication = not talking about things but helping people to do things. #GerryMcGovern #CDAY18
— Anita Kauderer (@AnitaTextfree) June 21, 2018
"Senior management often is a small version of North Korea" @gerrymcgovern #cday18
— Arjen Boukema (@ABoukema) June 21, 2018
Keep close to your Customer otherwise they will be gone! So senior management take care of it! @gerrymcgovern #CDAY18
— Corine van Impelen (@corineimpelen) June 21, 2018
Help people solve their problems!! Less is so much more #CDAY18 @gerrymcgovern. Eyeopener! https://t.co/FJMFbMyryj
— Monique van Vliet (@MoniquevVliet) June 21, 2018
‘Helping people solve their problems is the best communication!’ #CDAY18 @gerrymcgovern
— WANDA. ???? #HMWLB (@wandadijkstra) June 21, 2018
Brilliant example of @gerrymcgovern about listening to your customers about services they actually need, but also reacting and processing this feedback in a short amount of time. #cupcakes #CDAY18 pic.twitter.com/5nPstJVOyt
— Sibel Kilinc (@SibelKilinc) June 21, 2018
@gerrymcgovern is at it again…????Great speech about trust and communications! #CDAY18 pic.twitter.com/yrXJ5dicIJ
— Bart Veilbrief (@BV74) June 21, 2018
Communication is changing from talking about he message to being the message. @gerrymcgovern #cday18
— Nathalie Delorme (@NathalieGD) June 21, 2018
Our job is to stop communicating trivial stuff. @gerrymcgovern at #cday18
— vonk netwerk (@vonknetwerk) June 21, 2018
@gerrymcgovern: ‘there is a collapse in trust in marketing en communications. Trust has shifted to people like us’. Uber en AirBnb zijn daar voorbeelden van #vertrouwen #cday18 pic.twitter.com/NCIocVJmBS
— Richard van der Eijk (@RichardEijk) June 21, 2018
Trust has shifted from organisations to "people like us". We don't trust AirBNB but its users @gerrymcgovern #cday18
— jaap de bruijn ???? (@jaapdebruijn) June 21, 2018
Yet we have not lots trust in strangers. We don’t trust #Uber, not the driver, but we trust other users and their opinion of their experience @gerrymcgovern at #cday18 @cdaylogeion
— Loek Houtepen (@loekhoutepen) June 21, 2018
Durf te erkennen dat iets niet werkt, verwijder dus overbodige content: ‘Communication is not talking about the message but being the message.’ @gerrymcgovern @cdaylogeion #CDAY18 @Logeion
— Hanneke de Korte (@HdeKorte) June 21, 2018
Regular People are more confident about themselves and better connected. This is one reason why the reliance on organizations has declined. @gerrymcgovern at #cday18 @cdaylogeion
— Loek Houtepen (@loekhoutepen) June 21, 2018