Speaking

Best way to end any conference? With an Irish rant. From hamburger menus to progress bars and useless images @gerrymcgovern attacks everything that over complicates our users' lives. #govdesignconf #toptask #ux pic.twitter.com/bbB2HKaGNX

— Emma Mulder ?? (@Emmamedia) November 20, 2019

On how our society’s reward system values production over maintenance or consolidation: “We’re destroying the entire earth because of our obsession with production.” Speak the truth Gerry! Applicable to each #digital, #culture and #climate ? @gerrymcgovern #govdesignconf

— Emma Rae (@emma_rae__) November 20, 2019

.@gerrymcgovern about the department of useless images, hilarious but so true! No one’s interested in those 2 sneezing stockmodels when on a website about the flu. We need symptoms and how to get rid of it! #uselessimages #govdesignconf pic.twitter.com/Hi4reEwC5Q

— maartje stevens (@maartjestevens) November 20, 2019

It's important to test with people before and after so as to have measurable results based on behaviour (remote testing and Skype is relatively easy and cheap and can be better than lab testing)@gerrymcgovern #govdesignconf

— Vicky Teinaki (@vickytnz) November 20, 2019

“True digital design is the marriage of code and content.”

– @gerrymcgovern at #govdesignconf

— Peter van Grieken (@petervangrieken) November 20, 2019

"Government's biggest competitor is complexity" always great to see @gerrymcgovern telling it like it is! #govdesignconf pic.twitter.com/vWJMDts10K

— damien middleditch?? (@devilmaycare666) November 20, 2019

We know frequently asked questions are bullshit. People don’t really ask them. They reflect what we care about, not users. And if people ask them, we didn’t do good job on content.
– @GerryMcgovern on trust, simplicity, use at #GovDesignConf pic.twitter.com/djzOrdnC1z

— Martin Jordan ???? (@Martin_Jordan) November 20, 2019

"We have lost touch with the people we're suppose to be doing this for."

Ja. @gerrymcgovern #govdesignconf pic.twitter.com/iXJNg3BPnV

— Victor Zuydweg (@VZuydweg) November 20, 2019

trust equals satisfying experience.

Online service is the key to winning back the hearts of people, of which we drifted very far away from ???@gerrymcgovern #govdesignconf pic.twitter.com/uUCam2KzXe

— Seger de Laaf (@SegerdeLaaf) November 20, 2019

@gerrymcgovern on trust:

"Do you trust Google?"

(No hands go up in the audience)

"Do you trust Google maps to get you to your destination?"

(Majority of audience's hands go up)

"Trust is built on use."#govdesignconf

— Peter Smith (@pcwsmith) November 20, 2019

No one is rewarded for deleting pages on a website. We're obsessed with production [this also can apply to stopping or getting rid of things in general] @gerrymcgovern #govdesignconf

— Vicky Teinaki (@vickytnz) November 20, 2019

Developer of the Top Tasks Method @GerryMcgovern talks about the #1 competitor of government: complexity. And how to simplify and to be useful for citizens. “Great digital is the marriage of the code and the content.” #govdesignconf #toptasks pic.twitter.com/P8bqldzRji

— Rotterdam Intern. Design in Government Conference (@govdesignconf) November 20, 2019

@gerrymcgovern talking at #govdesignconf about how "users are the change agents" and how we should be designing service *with* them. pic.twitter.com/eCBjMCIXV0

— Phil Hogg (@philjhogg) November 20, 2019

Lots of the great examples of improvements that Health Canada, ESDC, Environment, and CRA did along with the Digital Transformation Office in @gerrymcgovern talk at #govdesignconf pic.twitter.com/sm8rcrphQ7

— Patrick Lajeunesse (@patlaj) November 20, 2019

“Images on government websites are a tax on the poorest people with the worst technology. Most often, we don’t need them. It’s clichéd stuff, it’s bullshit!”
– @gerrymcgovern at #GovDesignConf on why images make websites less accessible pic.twitter.com/7lY0eza7m3

— Martin Jordan ???? (@Martin_Jordan) November 20, 2019

To drive adaption, on Russia’s main government website, users get 30% off if you apply online for passport and 50% off if you pay parking fines online.

– @gerrymcgovern tells at #GovDesignConf pic.twitter.com/oAQP9tHB11

— Public Service Lab (@PublicServLab) November 20, 2019

When every silo of the organisation gets their own section on the homepage ? vs when it’s prioritised by top tasks ?

Great talk from @gerrymcgovern on trust, simplicity and use #govdesignconf pic.twitter.com/6hTKnhSdMw

— Lauren Bradford (@Lauren_Bradders) November 20, 2019

“Trust is built on use. People don’t trust organisations, but learn to trust what they use the organisation for.

We trust what is useful.

Satisfied citizens are 9 times more likely to trust government.”
– @gerrymcgovern at #GovDesignConf pic.twitter.com/BcLZsTzfjN

— Public Service Lab (@PublicServLab) November 20, 2019

Challenge design practices, progress bars (turned out people didn't need them), hamburger menus (not everyone knows them, and getting rid of them improves successful task completion)@gerrymcgovern #govdesignconf

— Vicky Teinaki (@vickytnz) November 20, 2019

“Answers not information. Highlight what to do.” ?@gerrymcgovern? #govdesignconf pic.twitter.com/o7UWOIvMMG

— Tory Dunn (@stradella) November 20, 2019

“We need to design maintenance” – @gerrymcgovern that’s where the real value is! #govdesignconf

— Martijn Thomas (@MartijnThomas) November 20, 2019

“What have we been producing all this time that is ACTUALLY being used?” @gerrymcgovern recommends synthesizing our available info with the user in mind, not gov stakeholder interests #govdesignconf pic.twitter.com/ayH4mgSa1u

— Emma Rae (@emma_rae__) November 20, 2019

Before and after IRS business page (the old page was War and Peace). @gerrymcgovern #govdesignconf pic.twitter.com/oiXi5hANSP

— Tory Dunn (@stradella) November 20, 2019

Great digital services are the marriage of content and code, says @gerrymcgovern at #GovDesignConf – and shows proof and examples of government websites around the world where shortened content & plain language reduced task time, reduced failure demand and increased satisfaction. pic.twitter.com/WjOEf5s3Pj

— Martin Jordan ???? (@Martin_Jordan) November 20, 2019

shout out to Govt of Canada top task design! – thanks @gerrymcgovern #govdesignconf #GCdigital pic.twitter.com/DbJoyZR2vv

— Peter Smith (@pcwsmith) November 20, 2019

RT @patlaj: Lots of the great examples of improvements that Health Canada, ESDC, Environment, and CRA did along with the Digital Transformation Office in @gerrymcgovern talk at #govdesignconf pic.twitter.com/9ClPYUtMLW

— Rotterdam Intern. Design in Government Conference (@govdesignconf) November 20, 2019

Look for metrics based on behaviour – this also helped you define the tasks to write content to and measure against @gerrymcgovern #govdesignconf

— Vicky Teinaki (@vickytnz) November 20, 2019

What user asks themselves “Is my question a ‘frequently asked question?’ or a ‘most frequently asked question?’”

– @gerrymcgovern at #govdesignconf pic.twitter.com/TjnT1GH75b

— Peter van Grieken (@petervangrieken) November 20, 2019

RT @vickytnz: There are good use cases for images – products, hotel rooms (Airbnb invested in this). But often images have no function. @gerrymcgovern #govdesignconf

— Rotterdam Intern. Design in Government Conference (@govdesignconf) November 20, 2019

@s_t_gill – you are on the big stage at #GovDesignConf, in a keynote of @gerrymcgovern. pic.twitter.com/0Kyy8yJlrP

— Martin Jordan ???? (@Martin_Jordan) November 20, 2019